Blque is a proudly South African brand offering handcrafted home and body products including candles, wax melts, diffusers, bath bombs, soaps, and lotions These Terms and Conditions (“Terms”) outline the rules for using our website, placing orders, and engaging with our products and services.
By purchasing or using our products, you agree to these Terms.
All Blque products are handmade , which means slight variations in colour, scent strength, and appearance may occur. These variations are natural and do not affect product quality or performance.
We strive to provide accurate descriptions and photographs of our products. However, the appearance of items may differ slightly from images displayed on our website or social media due to lighting and screen settings.
Our bath and body products are made with skin-safe, cosmetic-grade ingredients sourced from trusted local suppliers. Full ingredient lists are available on each product label and on request.
If you have known allergies or skin sensitivities, please review ingredients carefully before use or consult a healthcare professional. Blque is not responsible for allergic reactions, skin irritations, or misuse of products.
All products are intended for external use only.
Candles and diffusers should never be left unattended, near children, pets, or flammable items.
Bath bombs, soaps, and lotions are for general cleansing and self-care use — not for medical or therapeutic purposes.
Blque shall not be held liable for any damage or injury caused by misuse, neglect, or failure to follow usage instructions.
Orders are processed once full payment has been received.
We accept payments via [PayFast other methods you available on the site].
Blque reserves the right to refuse or cancel any order in cases of suspected fraud, stock unavailability, or incorrect pricing. If an order is cancelled after payment, you will be refunded in full.
We deliver across South Africa using trusted courier partners.
Delivery times vary depending on location, courier availability, and order volume. Blque is not responsible for delays caused by third-party couriers, incorrect delivery addresses, or unforeseen circumstances.
Shipping costs are displayed at checkout. Orders above a specified value may qualify for free or discounted delivery (as advertised from time to time).
Due to the handcrafted and personal nature of our products, returns are only accepted if:
The wrong item was received,
The product arrived damaged or defective, or
The product was unused and returned within 7 days of delivery.
If you experience any issues, please contact us at [info@blque.co.za/+27 62 578 4322] with your order number and photos.
Refunds or replacements will be processed once the issue is verified.
Custom or personalised orders (such as branded candles, gift baskets, or bulk event items) are non-refundable once confirmed and produced.
Blque reserves the right to require a non-refundable deposit before starting custom orders.
All content on this website — including text, images, logos, product names, and packaging designs — is the intellectual property of Blque.
No part of this content may be copied, reproduced, or distributed without written permission.
We respect your privacy and comply with South Africa’s Protection of Personal Information Act (POPIA).
Personal data collected through our website, online forms, or WhatsApp Business account will only be used for:
Order processing and delivery,
Customer communication, and
Occasional promotional updates (if you’ve opted in).
We do not share or sell your personal information to third parties.
While every effort is made to ensure product quality and safe use, Blque is not liable for:
Any indirect, incidental, or consequential loss or damage arising from product use,
Allergic reactions or skin sensitivities, or
Delays, courier errors, or events beyond our control.
All products are sold in good faith for personal use only.
Blque reserves the right to modify these Terms and Conditions at any time.
Updates will be posted on our website with a revised “last updated” date. Continued use of our products or services after changes implies acceptance of the updated Terms.
For any questions, order queries, or concerns, please contact:
info@blque.co.za
+27 62 578 4322
https://blque.co.za
